Complaints book

In accordance with the Consumer Protection and Defense Code, this company makes avaiable a Complaints book.

BEFORE WE BEGIN, PLEASE TELL US THE PLACE WHERE THE COMPLAINT OCCURRED:

Establishment

Note: If the complaint or grievance is related to a delivered project, send it to the main office.

1. Identification of the complainant

Names*

Surnames*

Email*

Cell phone*

Document type

Document number*

Department

Province

District

Address*

Guardian's Name

Guardian's Surname

Document type

Document number*

*This applies if the claimant is a minor

2. Details about the contracted asset

Establishment

Service

Description*

3. Details of the Complaint and Consumer Request

Reclamo

Complain

*Claim: Disagreement related to a project or service.
*Complaint: Disagreement not related to projects or services; discomfort or dissatisfaction regarding customer service.

Detail*

Order*

Attach file (PDF, PPTX, WORD or JPG, PNG images)

4. Observations and actions taken by the provider

Date of response: Thursday, October 04, 2018.

Summary: “As it is an online complaint, your case will be referred to the customer service area, in order to provide a response within the legally established deadline.

5. I authorize the notification of the outcome of the complaint to the e-mail address provided.

yes

(*) Required fields

* The submission of the complaint does not prevent the person to pursue other channels to resolve the dispute, nor it is a pre-requirement.

* The provider must respond to the complaint within a period no longer than (30) thirty calendar days, and may extend the period up to (30) thirty more days, prior communication to the consumer.

I have read and accept the Privacy policies. T&C Group Data.

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